Key Trends in Software User Assistance - Part 2

This is the second of a two-part series, it focuses on the emerging paradigms in information technology and User Assistance which includes comprehensive support strategies, integration with Agile methods, emerging opportunities in technical writing, editing simulations and videocasts, supporting mobile devices, and search engine optimization. One of the challenges of taking this approach is assembling the right set of tools - the Adobe Technical Communication Suite is a good start.

Author: Joe Welinske

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